JTravelWe're here to help
Thank you for using JTravel. Contact us for account support, login issues, safety concerns, technical problems, bug reports or general questions.
Updated September 30, 2026
Include your account email, a description of the issue, your device and app version, and screenshots if useful. Never send your password, verification codes or other people's private information.
We aim to respond within 24–48 hours. This is a response target, not a guarantee or an emergency service.
If you signed up with email and password, use Forgot password? on the login screen and check your Spam or Junk folder. If you signed up with Apple or Facebook, use the same sign-in provider again. Contact us if you still cannot access your account.
Open Profile → Delete account → Delete My Account Now in the app and confirm. This makes your account inaccessible and begins permanent removal from our systems and service providers. Alternatively, choose the app's scheduled-deletion option with a 30-day grace period.
If you cannot access the app, email support@jtravel.app using the email address associated with your account. We may need to verify ownership. See our Privacy Policy for retention exceptions and other data requests.
Use the in-app Report option for inappropriate behavior or content, and block users when needed. You can also contact support@jtravel.app with relevant details. Avoid sending unnecessary sensitive information.
If someone is in immediate danger, contact local emergency services first. JTravel support is not an emergency-response service.
For trouble with hosting applications, meal requests or shared invitations, send the relevant meal or invitation details to support. Only share your contact details with a host you trust. A shared invitation does not publicly display the host's exact private address.