JTravel

Your information

Privacy Policy

Welcome to JTravel. The Jewish Travel App Inc. ("JTravel," "we," "us") values your privacy. This policy explains how we collect, use, store and safeguard information when you use our mobile app and related services.

Effective June 29, 2026 · Updated September 30, 2026

Information we collect

  • Account and profile: name, email address, account identifiers, date of birth, gender, biography, profile photos, interests, religious affiliation, social-profile links and other details you provide.
  • Travel and location: travel destinations and dates, home or selected location, location coordinates and preferences used for nearby-traveler and meal features.
  • Meals and hosting: host applications, meal information, dietary preferences, attendance requests and messages to hosts. Guests responding to a shared invitation may provide a name, phone number and message.
  • Communications and safety: messages, support communications, reports of inappropriate content or behavior, blocks and moderation records.
  • Technical information: IP address, device and app information, push-notification tokens, diagnostic information and service activity used to operate, troubleshoot and protect JTravel.

Location information

With your device permission, JTravel can use location information to display nearby travelers and meals and improve location-based results. You can disable location access in your device settings at any time. Locations and travel details you enter yourself may still be stored and used for the features you select.

How we use information

We use information to create and manage accounts, connect travelers, enable messaging, provide travel and Shabbat-meal features, process host applications and attendance requests, send notifications, personalize your experience, improve the service, respond to support requests, maintain safety, prevent fraud and comply with legal obligations.

Sharing of information

We do not sell your personal information. We share information with service providers as needed for authentication, hosting, storage, messaging, notifications, location services, safety screening and support. These include Auth0, Google Cloud and Firebase, Google Maps services and Sendbird. If you choose Apple or Facebook sign-in, that provider also processes information for the sign-in service.

We may disclose information when required by law, to protect people or the service, investigate abuse or enforce our terms. Service providers may process information in countries other than your own, subject to applicable law.

Profiles, meals and shared invitations

Information you share in your profile, travel plans, meals or other user content may be visible to other users according to the feature and your settings. Anyone with a shared meal-invitation link may view its public details and forward the link. Public invitation pages do not display the host's exact private address. A host may use an approved guest's submitted contact information to arrange attendance. Please avoid including private information in public descriptions.

Messaging and content moderation

Messages may be stored to provide messaging, investigate abuse, enforce our terms and support user safety. Text and images may be screened for prohibited content. Uploaded profile and meal images may be processed by Google Cloud Vision SafeSearch to detect potentially adult, sexual or violent material. Reports and related content may be reviewed by authorized personnel.

Data security

We use commercially reasonable safeguards intended to protect your information. No online service can guarantee absolute security.

Data retention

We retain information as needed to provide our services, address safety issues, resolve disputes, enforce agreements and comply with legal requirements. Deletion may involve processing by multiple service providers. Limited records may be retained where required by law or reasonably necessary for security, fraud prevention or resolving a report.

Your rights and choices

Depending on your jurisdiction, you may have rights to access, correct, delete or obtain a copy of your personal information. You can update profile information in the app and manage optional permissions in your device settings. For privacy requests, email support@jtravel.app. We may need to verify your identity before acting on a request.

Account deletion

In the app, open Profile → Delete account → Delete My Account Now and confirm. This makes the account inaccessible and begins permanent removal from JTravel and its service providers. The app also offers scheduled deletion with a 30-day grace period.

If you cannot access the app, email support@jtravel.app from the address associated with your account. We will verify account ownership. Information is deleted or anonymized subject to the retention exceptions above.

Children's privacy

JTravel is intended for adults aged 18 or older, not children. If you believe a person under 18 has provided personal information, contact us so we can investigate and take appropriate action.

Changes to this policy

We may update this policy from time to time. Changes will be posted here with a revised update date. Where required, we will provide additional notice or request consent.